Carewebhosting Review

Latest update

02 Feb 2004 - New control panel introduced - Carewebhosting Command Console (GCC).
23 Dec 2003 - Plan is upgraded to 2,000 MB disk space and 60 GB bandwidth.
- all updates -

Overview

We've been monitoring Carewebhosting for over a year now. In fact, we even host a sample site with Carewebhosting for your evaluation. Their service has improved dramatically since last year. They provide a very good hosting package with great customer support at a very attractive price.

Sample Site

We ordered this plan in October 2002 and used it to host a picture gallery (Visit). Check out the site to see how fast the pictures load! We chose Carewebhosting at that time because they offered a large amount of disk space and bandwidth. Currently the site has 150 JPG pictures with a total size of Ten MB. With approximately 300 visitors a day, our site uses about 5 GB of bandwidth each month. In order to reach the 60 GB bandwidth limit, we can either improve our traffic to 3,600 visitors a day, or add up to 1,800 of similar pictures (utilizing 60% of the disk space). We hardly believe we could ever reach that stage! If you look where to test your poker skills playing online poker tip is good place.

Company Background

Carewebhosting is the fastest growing web host today. It was founded by Ben Neumann in December 2001. We have actually spoken with Ben in order to find out more information concerning his company. Ben has been in the web hosting business since 1994. He has founded Icom (popular web host) which was later sold to Interliant (another web host) in 1998. Icom is now owned by Interland (yes, another web host). Ben has gained a lot of experience in the web hosting business and is capable of building scalable web hosting networks.

Generous Amount of Storage and Bandwidth

Most web hosting users use less than 50 MB of disk space. Therefore 2,000 MB of disk space is just too much for most users. The 60 GB bandwidth should be worth a lot more than $10. From Ben (Carewebhosting's founder), we understand that Carewebhosting is buying huge amounts of bandwidth from Verio (Homepage) and Level 3 (Homepage) in bulk, so Carewebhosting is able to provide more bandwidth to their customers. He also stated that they are not as greedy as other companies. They are able to live with a lower profit margin since they are running a very streamlined operation. latest english movies, has.

Customer Support

Getting to the their support start page will really amaze you. They have a large support staff and getting support is quite easy and effective.

1. Support Ticket - This is the most important way to get support. You just create a support ticket and they will get back to you regarding your issue. All you need is a working email address. Support tickets are tracked, so they can easily be followed up. Although sending your email directly to support@Carewebhosting.com will also create a ticket automatically, it is recommended that you use the ticket submission form so you'll be reminded to include some basic information, i.e. your domain name and the category of your issue.

2. Live Chat Support - This was introduced in March 2003. Live chat is effective because you get an immediate response from one of their support staff. It is available 24/7. When we lost our account password, we chatted with a support staff member and they took just 2 minutes to resend us our welcome email and password.

3. Toll-Free Support - This was introduced in July 2003. For technical support, the number is 1-877-2Carewebhosting and it is available 24/7. For sales and billing, the number is 1-323-874-9000 and is available Monday to Friday, 9:00 am to 5:30 pm EST. The toll-free numbers are only available to the US and Canada. For international customers, you may use 1-323-874-9000.

4. Tutorials (Visit) - There are around 50 tutorials categorized into 4 different groups. They show you how to setup your email client, transfer files to your website with FTP, manage your account with the control panel and modify DNS records for your domain name. Most of the tutorials are in Flash videos while some are in text and images.

5. Frequently Asked Questions (FAQ) (Visit) - Contains over 100 FAQ and answers under many different categories. One of the important sections you might be interested in is the 'Before Signing Up' section which contains many answers to the most commonly asked presale questions.

Highlights

1. Carewebhosting Command Console (GCC)  (Demo) - Introduced in February 2004, GCC is Carewebhosting's new control panel software for their customers. The 4 basic functions in GCC are managing email accounts, MySQL database, protected directories and viewing web statistics (AWStats). GCC is based on the Plesk control panel, which they have been using since the beginning. GCC provides easy navigation and is a lot faster then Plesk. However, not all functions in Plesk have been implemented in GCC yet. We will definitely see more features added in the future. Plesk is still available and you can choose to login to either GCC or Plesk in the login page.

2. Unlimited MySQL Databases - There are no limits on how many MySQL databases you use. There is also no size quota.

3. Paypal Payments - Carewebhosting has also setup their system to accept payment by PayPal. So far less than 25% of hosts in our database can accept PayPal payments.

4. Free Domain + Free 1 Month Hosting - If you prepay for 1 year, you will get a new domain name for free. Your hosting period will also be extended for another 1 month. If you prepay for 2 years instead, you will get 2 months of free hosting and the domain name is registered for 2 years.

Our Advice

We do have direct contact with Ben. If you encounter any unresolved problems with the support desk, please let us know your situation (in detail) and we will submit your feedback to him personally.

Please take your time to read Dataneuron review (with active support forum) and Challengehost review (ecommerce ready) if you haven't done so yet.

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